One place for apps, requests and approvals

A ready-made workspace for apps, requests and approvals. Bring your AI-enabled processes together in Service portal.

Trusted by enterprise and government teams

Arm
American Express
Saab
Austrian Patent Office
Pratt Miller
Northern Territory Government
Ericsson

Apps

Give teams one starting point for the apps IT delivers. Find the right tool and open it from a ready-made app directory.

Explore Apps
Service portal

Requests

Follow your AI-enabled requests in one personal inbox. Find the details and see where your work stands, without chasing updates across conversations.

Explore requests and approvals
Service portal

Requests

Approvals

Review request details and approve or reject the work assigned to you. Built-in approval screens keep people involved when an AI-enabled process needs a decision.

Explore requests and approvals
Service portal

Time off request

Needs input
Request description
Alex Morgan requested time off between the dates of 22nd December 2026 to 18th January 2027. A total of 22 working days. This exceeds the 16 day time off limit.
Requested
2.30pm, 12th June 2026
Submitted by
Alex Morgan
Source
Slack
ID
req_example_time_off_2026

You have questions. We have answers.

What is included in Service portal?

Service portal brings an app and service directory, a personal request inbox and assigned approvals into one workspace. Teams can access what IT delivers, follow their work and make decisions in one place.

How does it work with AI agents?

People can make requests to Budibase agents in Slack and Microsoft Teams, then follow their requests in Service portal. When a process requires human approval, the assigned reviewer can approve or reject the request there.

Do I need to build the request and approval screens?

The request inbox and approval screens are built in. IT configures the agents, connected tools, access and approval rules behind each process, while teams use the shared workspace to follow requests and make decisions.

Can we use our own branding?

Yes. Customize Service portal with your organization’s branding.

Does Service portal work on mobile?

Yes. Users can access apps, follow requests and complete approvals across desktop and mobile devices.

Contact sales

Interested in modernising processes with Budibase?

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