Think fast

What is AI Data Entry? + Building 5 Examples

Data entry is one of the areas where the impact of AI is most apparent. As a highly repetitive, time-consuming task, AI-powered automations have the potential to be completely transformative here. However, this is also quite a broad term. That is, there are a huge number of workflows and tasks that we could describe as requiring some element of data entry. At the same time, there are several key ways that we can leverage LLMs and other AI tools to enhance these workflows.

Ronan McQuillan

Nov 6, 2025

6 Open WebUI Alternatives for 2025

As AI becomes an increasingly prevalent part of day-to-day life, more and more businesses are prioritizing solutions that enable them to leverage their own data and models securely. The key issue here is that we often can’t simply allow users to send company data to publicly available AI services. At the same time, without implementing similar capabilities, it can be hard to stop employees from using AI tools as a form of shadow IT.

Ronan McQuillan

Nov 4, 2025

What is Conversational Ticketing? + Tool Stacks & Use Cases

AI chat is fast becoming a core part of how teams in every industry manage all kinds of user-facing workflows. Conversational ticketing is probably the best example of this. Ticketing workflows, where end-users submit issues, problems, or other requests and queries in a structured format, to be triaged and resolved by support agents, create huge workloads for a range of internal teams. This is most obvious in teams like IT, HR, or customer support, which dedicate huge resources to fielding incoming tickets.

Ronan McQuillan

Oct 30, 2025

6 AI Workflow Automation Tools for 2025

AI workflow tools are fast becoming a core part of how teams in all industries handle day-to-day workloads. An unprecedented combination of technological change and pressure on budgets has created a massive level of pressure to adopt AI tools across all sorts of processes. However, one challenge here is that a huge number of vendors have brought tools to market, aimed at solving this exact problem. Moreover, these often target distinct segments, both in terms of their use cases and ideal users.

Ronan McQuillan

Oct 29, 2025

What is an Internal Chatbot? + Architecture, Design & Top Tools

Internal chatbots are probably the top priority solution in large organizations right now. With the rise of generative AI, internal chat tools are increasingly becoming a core part of day-to-day workflows in modern enterprises. At their core, these provide internal colleagues with a centralized, intuitive experience for accessing internal information and services. This is completely transformational for a range of departments, most notably HR and IT. At the same time, many teams are struggling to implement conversational systems that actually deliver value.

Ronan McQuillan

Oct 28, 2025

Top 6 Open-Source AI Chat Platforms for 2025

The rise of AI chat is a fundamental transformation in the way that we interact with software systems. The ability for software tools to interpret and respond to natural language inputs introduces a huge range of possibilities, including advanced information search and retrieval, agentic workflows, intelligent automations, and much more. However, to date, many businesses have struggled to take advantage of this within their internal tooling. In large part, this is because many major AI vendors only offer their products as cloud solutions.

Ronan McQuillan

Oct 23, 2025

5 Open-Source ChatGPT Alternatives for 2025

Since its launch in 2022, ChatGPT has transformed huge aspects of our daily lives, including in the context of business processes. However, at a practical level, many organizations still struggle to implement AI tools in a way that drives real value. Part of the issue here is that, while hugely powerful, ChatGPT isn’t always the exact right fit for the needs of large, security-conscious organizations. Today, we’re exploring one important element of this by checking out the market for open-source ChatGPT alternatives.

Ronan McQuillan

Oct 22, 2025

What is an IT Helpdesk Chatbot? + Design, Architecture, and Implementation

IT helpdesk chatbots are possibly the most widespread real-world use case for agentic AI. On the one hand, IT teams face ever-growing demand for services. On the other, the majority of service interactions are highly repetitive tasks, often requiring fairly basic actions to resolve. This means that IT support workflows are uniquely well-positioned to benefit from intelligent self-service automation tools. Today, we’re diving deep into how we can achieve exactly this, including when and where chatbots are used, the benefits they offer, the specific technical considerations we’ll need to keep in mind, and the practical implementation challenges we might face.

Ronan McQuillan

Oct 21, 2025