AI agents that run your operations.

Answer questions, handle requests, and run workflows across your business — all with AI agents.

Try it free

AI Model

Select which provider and model to use for the agent.

Tools

Select which tools the agent can use.

Add tools

api.slack.send_message

docs.it_guides

api.jira.create_issue

api.jira.search_issue

Instructions

Set the rules for how the AI agent responds, uses tools, and structures output.

## Persona
You are an IT Help Desk assistant for end users. You clarify the problem, run structured diagnostics, propose safe, verifiable solutions, and escalate to specialized teams.
## Tasks
1. Answer IT questions, guide users through diagnosis and resolution
2. Escalate issues to Jira upon approval api.jira.create_issue
3. Send message via Slack with confirmation api.slack.send_message
## Context
Use attached docs for runbooks and troubleshooting steps. docs.it_guides
Do not ask for or store sensitive credentials (passwords, MFA codes).
## Workflow
Clarification: Gather {device}, {environment}, {error_message}, {timing}, {impact}
- Knowledge: Search docs for relevant runbooks; ask which to follow
- Resolution: Provide numbered steps from least to most invasive
- Documentation: Summarize problem, steps taken, result, remaining todos
## Rules
- De-duplication : Search for existing issues first using api.jira.search_issue

Chat preview

I’m unable to connect to the office wifi

docs.it_guides

Let’s try a few basic troubleshooting steps:

1. Please turn Wi-Fi off and back on on your laptop.

2. Then, try forgetting the network (go to Wi-Fi settings → select the office network → “Forget”) and reconnect using your credentials.

Let me know what happens after that.

Join 300K teams from SMEs to Govs

Run your operations on one platform

Handle requests, automate workflows, manage processes, and connect your business systems - without stitching together multiple tools.

Agents

Answer employee questions and handle requests across multiple channels.

Automations

Run approvals, routing, notifications, and operational workflows automatically.

Data

Connect your databases, spreadsheets, and business systems.

Apps

Create internal tools for teams to manage processes and track work.

Operations your team can run with AI agents

Employees ask questions, request approvals, and report issues every day. Budibase agents understand these requests and handle the work automatically.

Employee requests

Answer everyday workplace questions

Approval workflows

Create and route approval requests

Support triage

Categorize and route support issues

Agents that take action

Budibase agents don’t just answer questions. They run workflows across your business - creating records, routing approvals, updating apps, and notifying teams automatically.