Marketplace

Coordinate device replacements from one request

Give employees a clear way to request replacement equipment. The agent checks eligibility and available context, coordinates fulfilment where permitted, and sends exceptions to the right owner.

How it works

A requester submits a device replacement request through Slack, Teams, or the Device Replacement Form, creating a tracked request row. The agent confirms the request type, retrieves context from asset inventory and fulfilment tickets, checks the relevant policy source, and asks for any missing details in chat.

Where policy permits, the agent completes replacement for devices that are in warranty, assigned to the requester, and meet policy thresholds and records the outcome without waiting for manual handling. The agent escalates lost devices, early refreshes, missing asset data, or stock exceptions to the responsible owner with a decision summary and supporting context.

An approver reviews the escalation in chat or the Device Fulfilment Queue, then approves, rejects, or returns it for more information.

Where people stay in control

People remain responsible for approval exceptions; risky or ambiguous requests.

Adapt it to your organization

Connect the systems listed alongside this description and configure the workflow for your organization’s data, permissions, and policies. Review the named agents, apps, and automations before using them with your own records.