Think fast
Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
6 IT Risk Management Tools for 2025
Risk management is one of the key challenges for IT teams of all sizes. This comprises all kinds of operational, technical, financial, security, compliance, and other risk factors. Recording, assessing, and acting on these can be an enormous undertaking. These days, there’s a huge market for software tools to help IT teams stay on top of risks within their organizations. These range from relatively straightforward solutions for gathering and managing data to more complex platforms that offer advanced capabilities for specific types of risks - like regulatory change monitoring or network threat detection.
Ronan McQuillan
Jan 28, 2025
Top 5 Open-Source Digital Asset Management Tools
Digital asset management tools are critical to teams that need to store, share, and collaborate on large volumes of media, like images, videos, and other files. However, choosing the right platform can be difficult. For example, requirements can vary greatly from one team to the next, depending on the scale of our processes, our user volumes, security needs, and specific workflows. Today, we’re exploring the market for open-source digital asset management tools.
Ronan McQuillan
Jan 24, 2025
Top 5 Open-Source Help Desk Software Tools
Help desk software is one of the most critical parts of your ITSM tool stack. Enabling employees and other users to access service quickly and easily has an enormous impact on your wider operational efficiency. Today, we’re checking out some of the best options out there for open-source help desk software. This can be a particularly tricky market to navigate. Many businesses prioritize open-source solutions for their help desk for security reasons.
Ronan McQuillan
Jan 22, 2025
Top 6 Free Field Service Management Software Tools
Field service management can be a mission-critical process for a wide range of businesses, from large enterprises to small contractors. Therefore, the tools that we use to handle this are central to our bottom line. Today, we’re looking at a range of options for free field service management software. However, this is a slightly tricky question. As we’ll see, there are a few approaches to handling field services without incurring big licensing costs for a COTS solution.
Ronan McQuillan
Jan 21, 2025
What is Hardware Asset Management? + 5 Essential Tools
Hardware asset management is one of the central pillars of a successful ITSM strategy. Put simply, we can’t deliver effective services to users without first furnishing them with the right devices, environments, and infrastructure to do their jobs. However, with the exception of very small organizations, this can present enormous challenges. This has an outsize impact on operational efficiency, security, risk, and, ultimately, the cost of delivering IT services to users.
Ronan McQuillan
Jan 13, 2025
What are API Headers?
API headers are central to how your request is received by the target server - and the response it produces. These can be used to provide extra context for our request, prove our permission to access resources, or for other important metadata. As such, knowing how to use request headers properly is a vital part of accessing external data via APIs. Today, we’re going to cover everything you need to know - from what API headers are, what they do, and how they work - to concrete real-world examples of how you can leverage them to build integrated solutions.
Ronan McQuillan
Jul 14, 2024
Enterprise Incident Management | In-Depth Guide
Enterprise incident management is, without doubt, one of the most important responsibilities of IT teams in large organizations. This is because IT incidents can potentially have an enormous impact on the wider business. In fact, in extreme situations, it could easily be lights out. Even if it’s not this dramatic, we still risk data loss, service interruptions, and, ultimately, lost revenue. Today, we’re going deep into managing IT incidents in an enterprise context.
Ronan McQuillan
Jun 20, 2024
Enterprise Inventory Management | In-Depth Guide & Key Tools
Enterprise inventory management is the foundation of a huge range of processes across finance, logistics, operations, ITSM, planning, and many more. The core challenge here is achieving a centralized, accessible view of assets, products, raw materials, tooling, and other inventory across our entire organization. Today, we’re covering everything you need to know. We’ll start by checking out the basics of enterprise inventory management and what it achieves. Then, we’ll move on to some of the specific technical challenges that enterprises face when tracking and handling inventories.
Ronan McQuillan
Jun 17, 2024