Support
Support policy
Budibase provides community support by default, with additional support options available for Business and Enterprise customers.
Support channels
Choose the right path based on the type of help you need.
Help & documentation
Start with product docs, setup guides, and reference material for the fastest answers.
GitHub discussions
Ask product and implementation questions in the Budibase community.
GitHub issues
Report reproducible bugs and track platform issues with the Budibase team.
Discord community
Chat with the Budibase team and community across public support channels.
Support offerings
The level of support available depends on how you use Budibase and which plan you are on.
Community support
Available to everyone using Budibase through our public docs and community channels.
What is included
- Documentation, guides, and product reference material
- Questions in GitHub Discussions and Discord
- Bug reports through GitHub Issues
Things to know
- Best-effort support from the Budibase team and community
- No guaranteed response time
Email support
Business plans include direct email support for product and platform questions.
What is included
- Questions about building Budibase apps
- Investigation of platform issues
- Guidance on supported Budibase capabilities and plugins
Things to know
- Support focuses on the Budibase product itself
- Custom project implementation and bespoke code work may need professional services
Enterprise support
Enterprise plans add priority support, SLAs, onboarding, and closer collaboration with the Budibase team.
What is included
- Priority support channels
- SLAs and enterprise support commitments
- Onboarding and training
- Commercial and account management support
Things to know
- Available through Enterprise plans
- Contact sales to discuss support requirements for your deployment
Need private support?
If you need commercial support, onboarding, or enterprise support commitments, speak with the team about the right plan.