AI agents that run your operations
Build agents that handle requests, answer questions, and take action across your business. Connect your data, trigger automations, and let AI manage the routine work that keeps teams moving.
api.slack.send_message 
api.jira.create_issue api.jira.search_issue - ## Persona
- You are an IT Help Desk assistant for end users. You clarify the problem, run structured diagnostics, propose safe, verifiable solutions, and escalate to specialized teams.
- ## Tasks
- 1. Answer IT questions, guide users through diagnosis and resolution
-
2. Escalate issues to Jira upon approval
api.jira.create_issue
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3. Send message via Slack with confirmation
api.slack.send_message
- ## Context
- Use attached docs for runbooks and troubleshooting steps. docs.it_guides
- Do not ask for or store sensitive credentials (passwords, MFA codes).
- ## Workflow
- Clarification: Gather {device}, {environment}, {error_message}, {timing}, {impact}
- - Knowledge: Search docs for relevant runbooks; ask which to follow
- - Resolution: Provide numbered steps from least to most invasive
- - Documentation: Summarize problem, steps taken, result, remaining todos
- ## Rules
- - De-duplication : Search for existing issues first using
api.jira.search_issue
Let’s try a few basic troubleshooting steps:
1. Please turn Wi-Fi off and back on on your laptop.
2. Then, try forgetting the network (go to Wi-Fi settings → select the office network → “Forget”) and reconnect using your credentials.
Let me know what happens after that.
Threads
@Ops Assistant Who’s out of office tomorrow?
Here’s who’s out tomorrow
- Sarah (Marketing)
- David (Sales)
- Priya (Engineering)
Want me to post this in #team-updates?
Add a reply
Access request form
What would you like access to?
Access Agent
Handle employee access requests and approvals automatically.
Gmail notification
The Access Agent has granted you access to Product data.
Microsoft Teams
@Ops Assistant my VPN isn’t working
Sounds like a VPN access issue.
Support ticket created
- Category: Network & Connectivity
- Issue: VPN access
- Priority: Medium
Assigned to IT. They'll follow up shortly.
Add a reply
Agents that handle everyday requests
Budibase agents help teams handle routine operational work automatically. They can understand requests, gather information, and take action across your systems.
- Employee self-service
Employees ask questions and get instant answers.
- Approval requests
Agents can collect information and run approval workflows.
- Support triage
Agents can manage incoming requests and route them to the right team.
Automate complex work without losing control.
Build agents like writing a list
Define controlled agent behavior with structured instructions and reusable guidance.
Choose between 100s of AI models
Run agents with OpenAI, Anthropic, Mistral, or custom model providers.
Deploy where work happens
Run agents inside Automations, Budibase Chat, Discord, and soon Teams and Slack.
Connect 100s of tools
Give your agent access to over 10,000 operations across 100s of tools.
Knowledge retrieval (RAG)
Ground responses with retrieval workflows, including pgvector support.
Data and API access
Access internal data tables and external APIs to execute operational tasks.
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