Think fast

How to Build a User Access Request Form in 4 Steps

Managing user access to various systems, resources, and tools is one of the key responsibilities for IT and security teams. This is critical to ensuring that the right users have access to the resources they need, while at the same time preventing unauthorized users from accessing files and systems. Today, we’re checking out how Budibase can help us to manage user request workflows. Specifically, we’ll be exploring how our open-source, low-code platform makes it easy to build secure, professional system access request forms.

Ronan McQuillan

Dec 4, 2025

How to Perform AI Ticket Triage & Routing

When managing incidents, one of the most important and labor-intensive tasks is determining what has actually happened, what impact it could have, and which steps need to be taken to resolve the situation. A key part of this is determining the severity and urgency of the incident, as well as which tools or other CIs and assets it relates to, and, ultimately, which response flow it should be routed to.

Ronan McQuillan

Dec 3, 2025

6 AI Change Management Tools for 2026

Up until now, handling change has been one of the core service management processes that has been the most challenging to automate. Analyzing the costs, impact, and risks associated with change can be a highly complex, cognate process that traditional, deterministic workflow automation tools often struggle with. This is particularly prevalent in IT and operations management contexts. Today, we’re exploring how AI change management is changing the picture here. Specifically, we’re going to check out the market for AI change management tools, including what these platforms do, what to look for, and which specific solutions are available:

Ronan McQuillan

Dec 2, 2025

AI Service Management | Use Cases & Implementation

Service management is by far one of the most widespread real-world use cases for internal AI implementations. On the one hand, this can be explained by the fact that service management is such a broad term, covering several key business areas. On the other hand, these kinds of processes are particularly well-suited to AI-powered automation, combining high-volume, often repetitive tasks with a need for more complex interpretation and analysis to understand end-users’ issues.

Ronan McQuillan

Nov 27, 2025

Low code, Vibe code & us

As AI Code generators and vibe coding dominated the narrative, low-code platforms looked on as the unloved child, missing the spotlight. We, and (so I’ve heard) other low/no-code platforms, felt a cooling and squeezing of our market. Customers wanted to “wait and see what happens with AI”, before committing to any big contracts. The most obvious move for any low-code product to take was to add prompt-to-app capabilities - vibe-coding low-code.

Michael Shanks

Nov 21, 2025

AI Agents for Business Operations + Use Cases and Tools

Agentic AI is quickly transforming the way businesses handle all kinds of internal processes. Compared to traditional automation tools, AI agents are capable of handling a far wider variety of tasks, including those that might otherwise require human reasoning and decision-making. As such, the potential to improve efficiency, accuracy, and cost-effectiveness in our workflows is huge. Today, we’re examining one of the most prominent clusters of use cases by diving deep into AI agents for business operations, including everything from key use cases to the tooling we can rely on to implement agentic systems.

Ronan McQuillan

Nov 20, 2025

How to Automate Internal Approvals with AI

Internal approvals are some of the most prevalent workflows in just about every organization. In fact, these are critical to all kinds of processes where we need to control access to specific resources or when users can carry out various actions. This is crucial for a range of compliance, security, and other operational reasons. But at the same time, managing approval workflows manually can create huge amounts of admin work.

Ronan McQuillan

Nov 13, 2025

AI Ticket Triage | Benefits, Tools & Implementation

Ticket triage is one of the most widely adopted use cases for AI-powered workflows. Huge numbers of teams have already adopted some form of AI processing on their incoming tickets for a range of internal and external support functions. However, there are a few distinct ways we can go about this, from AI tools within dedicated ticketing and support platforms to more customized solutions. Today, we’re diving deep into AI ticket triage, including what to look for in solutions, and how we can build AI-powered workflows for handling incoming tickets with Budibase.

Ronan McQuillan

Nov 12, 2025