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How to Build a Feature Request Management Tool in 5 Steps

Feature request management tools are some of the most common workflow apps for both internal and customer-facing use cases. However, the specific information you need to gather and the process for approving requests will vary from one team to the next - or even between individual projects. So, this is also one of the most requested internal tools. Today, we’re checking out how to build a custom solution with Budibase. By the end, you’ll have a fully-functioning app that you can modify with your own data model or approval workflows.

Ronan McQuillan

Feb 18, 2025

FreshService vs ServiceNow | In-Depth Comparison

ServiceNow and FreshService are two of the main players in the ITSM space. However - although their core functionality and use cases are similar, they target very different segments of the market. Because of this, they diverge quite significantly across pricing, user experiences, implementation processes, and NFRs, such as hosting, security, and configurability. Today, we’re diving deep into where each of these tools sits in the market, including who they’re for, what they cost, and what the offer.

Ronan McQuillan

Feb 13, 2025

Top 6 Change Management Tools

Managing changes to projects, systems, or processes is one of the most fundamental challenges that businesses face. Change is both inevitable and necessary. For example, if we want to streamline processes, adopt new solutions, or add features to internal tools. However, this also comes along with associated risks, costs, and other potential downsides. So, we need to take a structured approach to maximize the success of our change initiatives. Today, we’re taking a look at the top change management tools to help us achieve this.

Ronan McQuillan

Feb 11, 2025

6 Zendesk Alternatives & Competitors for 2025

The market for support, ticketing, and helpdesk tools is as crowded as it has ever been. However, it also presents a huge degree of internal variation, with different vendors targeting a range of granular use cases, organizations, and market segments. Zendesk is one of the best-known players in this space. It’s a popular choice as a modern, reliable, cloud-based support solution. However, it’s not necessarily the right fit for every team.

Ronan McQuillan

Feb 7, 2025

Top 16 IT Newsletters for 2025

The IT department is probably the team under the greatest pressure to stay informed. The problem is finding the time. IT teams already have some of the busiest, most varied workloads across the organization. How do you carve an hour to get to grips with the latest AI fads when you’ve got a full backlog of tickets to work through? To try and alleviate this pressure, countless brands run IT newsletters, claiming to give you the key facts in your mailbox.

Ronan McQuillan

Feb 5, 2025

How to Build a Compliance Management System in 6 Steps

Businesses today face a hugely complex, varied regulatory environment. Between national, international, local, and internal policies, managing compliance can be a massive undertaking. Adopting an appropriate compliance management system is critical. Specifically, we need a singular, centralized solution for handling key data related to our compliance efforts. The trouble is every business faces unique compliance challenges. We’re all constrained by different internal policies, with distinct processes that must adhere to them.

Ronan McQuillan

Feb 4, 2025

Jira Service Management vs ServiceNow

ServiceNow and Jira Service Management are the two dominant platforms in the ITSM software space, together holding well over half of the market. But, despite sharing a core use case, each platform is aimed at a distinct type of organization. To pick the right one for your specific needs, we’ll need to take account of a range of factors, including the scale of your service portfolio, your available resources, the size of your IT team, and any technical requirements you have.

Ronan McQuillan

Jan 29, 2025

6 IT Risk Management Tools for 2025

Risk management is one of the key challenges for IT teams of all sizes. This comprises all kinds of operational, technical, financial, security, compliance, and other risk factors. Recording, assessing, and acting on these can be an enormous undertaking. These days, there’s a huge market for software tools to help IT teams stay on top of risks within their organizations. These range from relatively straightforward solutions for gathering and managing data to more complex platforms that offer advanced capabilities for specific types of risks - like regulatory change monitoring or network threat detection.

Ronan McQuillan

Jan 28, 2025