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5 FreshService Alternatives & Competitors for 2025

FreshService is one of the biggest names in the world of enterprise ITSM software. It’s well-regarded for offering a comprehensive, modern, cloud-based solution for handling service management processes. But this is a crowded space. In fact, there are a number of vendors targeting specific corners of the market for service management platforms. Which of these is right for you can depend on a range of factors, including your budget, user volumes, technical requirements, and the complexity of your service portfolio.

Ronan McQuillan

Mar 20, 2025

Top 6 Open-Source IT Ticketing Systems

Ticketing is absolutely fundamental to how IT teams interact with their service users across the organization. But, they come in a variety of forms, with many vastly different platforms on the market. At one end of the spectrum, we have very basic tools that allow users to submit simple requests. At the other, we have highly customizable solutions with more advanced capabilities for integrating with our wider ITSM stack. Today, we’re looking at one cluster of options by checking out the top open-source IT ticketing systems.

Ronan McQuillan

Mar 19, 2025

How to Build a Policy Management System in 5 Steps

Handling compliance tasks requires us to have a clear record of which policies are in place and how they change over time. For this, we need a robust system that enables colleagues to interact with our policy data in a structured way. The trouble is the specific internal workflows involved in this are rarely the same from one organization to the next. Today, we’re exploring one way of addressing this problem, by building a custom policy management system in Budibase.

Ronan McQuillan

Mar 14, 2025

ServiceNow vs BMC Helix: In-Depth Guide

In the world of ITSM, ServiceNow and BMC Helix (formerly Remedy) are undoubtedly two of the most dominant players. With comprehensive service management workflows, automation tools, and AI capabilities, they’re two highly advanced, enterprise-grade ITSM platforms. However, they’re also optimized for slightly different segments of the market. As such, it’s crucial to have a thorough understanding of each platform’s relative strengths and weaknesses in order to make an informed decision about which is right for your specific needs.

Ronan McQuillan

Mar 12, 2025

6 ManageEngine Alternatives & Competitors for 2025

Part of the Zoho suite, ManageEngine is a widely used platform for handling a range of ITSM, ITOps, and related processes. This centers around a feature-rich, modern service management tool called ServiceDesk Plus. However, this is a crowded space, with several prominent vendors cornering different corners of the market. Today, we’re taking a deep dive into the top ManageEngine alternatives and competitors. Along the way, we’ll see some of the most important decision points across the marketing, including functionality, pricing, and non-functional requirements.

Ronan McQuillan

Mar 10, 2025

Top 5 Incident Management Tools for 2025

Incident management is one of the most challenging aspects of IT service delivery. However, it’s also critical, as incidents can come with huge costs, including financial, security, compliance, reputational, or service continuity issues. Of course, prevention is always better than cure. However, the reality is that we can’t prevent every possible incident from occurring. So, where problem management and risk management might stop incidents from occurring, incident management is concerned with minimizing the impact of those that still do.

Ronan McQuillan

Feb 28, 2025

How to Build an Engineering Change Management System in 5 Steps

Managing changes to engineering projects can be an incredibly tricky process. Even seemingly minor changes must be accurately assessed for risks, costs, compliance issues, and potential impacts. This applies to almost all kinds of engineering, including software, construction, and others. The key challenges here include identifying a need for change, assessing the impact of potential actions, and applying consistent business rules to authorize new change initiatives. However, engineering projects also introduce additional difficulties.

Ronan McQuillan

Feb 27, 2025

ServiceNow vs Zendesk: In-Depth Guide

Zendesk and ServiceNow are two of the biggest names in the service management space. Each platform offers a distinct slant on similar core functionality, including service desks, request management, ticketing, and related ITSM, ESM, or external-facing service workflows. Which is not to say that one platform is necessarily better than the other. Rather, each one is optimized for its own target organizations, teams, and use cases. In this guide, we’re diving deep into what each one offers, who it’s aimed at, where it’s a viable option, and what practical considerations we’ll need to make before rolling it out.

Ronan McQuillan

Feb 25, 2025