Logistic Properties of the Americas (LPA) is a publicly traded logistics and industrial real estate company that develops, owns, and manages Class A warehouse and distribution facilities across four Latin American markets - Costa Rica, Mexico, Peru, and Colombia.
As a multi-national, NYSE American-traded company, LPA operates under rigorous governance, financial reporting, and compliance requirements within diverse regulatory environments. At the same time, this must be balanced with the need to remain lean and agile, as a rapidly growing and evolving real estate company.
The team at LPA chose Budibase to help balance these concerns, including eliminating data fragmentation and reducing workflow siloes, without compromising on governance and compliance.
The Challenge: Managing Complexity at Scale, Without the Overhead
LPA’s operating model is built on the principle of staying strategically lean and extending capabilities through trusted partners and specialized platforms. The goal is to retain efficiency by concentrating decision-making within a core team, while externalizing execution to third-party specialists.
However, this approach, alongside LPA’s multinational operations, introduces some important challenges. Specifically, the risk of fragmentation and siloed data is very real with a growing ecosystem of specialized software systems across multiple locales and external providers. This makes connecting information across the organization a significant burden.
“The challenge wasn’t a lack of tools - it was the sprawl … We had corporate cloud storage, specialized platforms for each function, and every team managing their own data in their own way. Finding information was hard enough. Connecting it was even harder.”
Like many Latin American companies, LPA is also constrained by the fact that many off-the-shelf enterprise software solutions aren’t optimized for the needs of teams operating in emerging markets. Adapting these platforms to the needs of multiple Latin American countries simultaneously is often an impossibility.
At the other end of the spectrum, custom enterprise software development at the scale deployed by large, long-established competitors in the sector was not a viable option for a company at LPA’s stage of growth, despite their complex operational requirements.
LPA needed something different: a flexible, agile platform capable of connecting the dots across a distributed, multinational system - without requiring a large dedicated development team to make it work.
Budibase as an Orchestration Layer
LPA chose Budibase to act as an orchestration layer around an existing Integrated Management System (IMS), capturing, routing, and consolidating operational information across the organization through structured, connected pipelines. This includes workflows structured around international management frameworks, including ISO 9001 (Quality), ISO 14001 (Environmental Management), ISO 41001 (Facilities Management), and ISO 55001 (Asset Management).
Financially material workflows and systems that must be audited are managed by their purpose-built platforms. What Budibase adds is a layer of governance over this broader operational level by handling the processes that support these core systems, which off-the-shelf tools don’t exist to adequately manage.
As a publicly traded company, LPA has strict requirements around ensuring this remains structured, traceable, and auditable, without adding disproportionate costs or complexity. Budibase fits these requirements perfectly, while its ISO 27001:2022 certification adds an additional level of assurance for deploying the platform as a core component of LPA’s management system.
Transforming Processes with Budibase
LPA initially identified over 40 processes to integrate with Budibase. To date, around a third of these have been implemented. As these were prioritized based on their business impact, an estimated 80% of user needs are now addressed through the platform.
Here is a selection of the processes that have been deployed:
Sustainability Data Collection
LPA must adhere to strict reporting requirements, including for environmental and sustainability benchmarking. As part of this, they deployed a number of custom forms and dashboards using Budibase to capture energy and water consumption data across their property portfolio in four countries. This data feeds directly into LPA’s corporate databases to support reporting against GRESB, the leading international real estate sustainability benchmark.
Compliance & Training Tracking
As a company operating in four distinct jurisdictions, visibility into compliance data is a top priority for LPA. To support this, they used Budibase to centralize code-of-conduct acknowledgments, mandatory compliance training, and policy signage workflows. The goal is to centralize data, ensuring complete visibility for compliance tracking across the organization, without the need for users to log in to multiple platforms to verify statuses.
Continuous Improvement & CAPA Management
LPA also utilizes Budibase to manage its continuous improvement pipeline. This includes solutions for logging non-conformities and improvement opportunities, along with follow-on workflows for investigation, escalation through approvals processes, and resolution. This ensures that continuous improvement opportunities are identified and actioned, with corrective and preventive action (CAPA) items tracked end-to-end.
Tenant Satisfaction Surveys
LPA uses Budibase to manage tenant feedback across all four countries. This centers around a Budibase portal where tenants can submit structured feedback on facility conditions and property management services. This data then feeds LPA’s wider operational and continuous improvement workflows.
Governance & Internal Controls
As an organization with strict governance requirements, auditability within workflows is a top priority for LPA. As part of this, Budibase supports its alignment with the COSO internal controls framework. This provides a structured, auditable environment for compliance and finance teams to collaborate on control tracking.
HR & Onboarding
LPA uses Budibase to handle its team’s non-sensitive HR workflows, including employee onboarding. Budibase integrates with existing HR systems rather than replacing them, helping to provide a structured, traceable experience for users to manage HR processes.
The Results: A Lean Team Delivering Enterprise-Scale Governance
Budibase has been transformative for how LPA’s team operates across departments, functions, and geographies.
“Budibase lets us stay lean and still deliver. We don’t need a large development team or an external firm to build and maintain what we need. We can respond to user feedback, iterate, and improve - all within our existing capacity.”
The team highlights three key ways in which Budibase has impacted their wider organizational capabilities:
Desiloing Workflows
Budibase has empowered LPA to unify data and workflows across the organization. Information that previously lived in dispersed sources now flows through structured pipelines into centralized databases. Departments that previously operated in parallel share a unified interface for key processes.
“Budibase doesn’t just help us run individual processes better - it helps us connect them. For a company operating across four countries with a lean team, that connectivity is what makes the difference.”
Agile Delivery Without a Development Team
Budibase’s low-code platform enables LPA’s process management team to build, test, and refine workflows in direct response to user feedback - without waiting on development cycles, external vendors, or version release schedules. Changes can be implemented quickly and easily, without sacrificing control.
Adaptability as a Strategic Advantage
LPA is a quickly growing, evolving company, recently expanding into new jurisdictions, completing its public listing, and continuously evolving its operating model. Budibase moves with it to support this growth. When operational requirements change - a new market, a new regulatory framework, a new reporting obligation - LPA’s team can adapt workflows quickly and independently.
Working with Budibase
LPA’s team also highlights how the nature of the vendor relationship sets Budibase apart.
“What sets Budibase apart is that change feels collaborative, not imposed. When they introduce updates or new features, they communicate clearly, explain the reasoning, and give clients the tools to manage transitions in an orderly way. For a publicly traded company, where change carries institutional weight, that approach is not a minor consideration - it’s a prerequisite.”
In particular, they praise how Budibase approaches product innovation, with new capabilities, including recent AI releases, being additive rather than disruptive, empowering teams with new ways of working, rather than forcing wholesale changes to their existing workflows.
For LPA, the key thing is that Budibase does not impose a single framework or workflow model. Instead, it provides enough structure to remove unnecessary technical barriers, while still offering the flexibility for users to build the exact workflows they need, based on their unique expertise.
“Budibase doesn’t tell you how to work. It gives you the means to work the way your organization actually needs to - and in our case, that meant building a management system that fits four countries, multiple frameworks, and a business that keeps evolving.”