Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
Businesses today face a hugely complex, varied regulatory environment. Between national, international, local, and internal policies, managing compliance can be a massive undertaking. Adopting an appropriate compliance management system is critical. Specifically, we need a singular, centralized solution for handling key data related to our compliance efforts. The trouble is every business faces unique compliance challenges. We’re all constrained by different internal policies, with distinct processes that must adhere to them.
Ronan McQuillan
Feb 4, 2025
ServiceNow and Jira Service Management are the two dominant platforms in the ITSM software space, together holding well over half of the market. But, despite sharing a core use case, each platform is aimed at a distinct type of organization. To pick the right one for your specific needs, we’ll need to take account of a range of factors, including the scale of your service portfolio, your available resources, the size of your IT team, and any technical requirements you have.
Ronan McQuillan
Jan 29, 2025
Every once in a while, I’ll come across examples of web application design that really draw me in. I’ve listed these web applications below and ranked them from 10 - 1. These web applications contain a beautiful mix of design, usability and creativity. They are masterpieces, and wonderful tokens of inspiration. Huge amounts of time and thought have went into the design of these web applications and credit must go to the designs.
Joe Johnston
Jan 28, 2025
Risk management is one of the key challenges for IT teams of all sizes. This comprises all kinds of operational, technical, financial, security, compliance, and other risk factors. Recording, assessing, and acting on these can be an enormous undertaking. These days, there’s a huge market for software tools to help IT teams stay on top of risks within their organizations. These range from relatively straightforward solutions for gathering and managing data to more complex platforms that offer advanced capabilities for specific types of risks - like regulatory change monitoring or network threat detection.
Ronan McQuillan
Jan 28, 2025
Digital asset management tools are critical to teams that need to store, share, and collaborate on large volumes of media, like images, videos, and other files. However, choosing the right platform can be difficult. For example, requirements can vary greatly from one team to the next, depending on the scale of our processes, our user volumes, security needs, and specific workflows. Today, we’re exploring the market for open-source digital asset management tools.
Ronan McQuillan
Jan 24, 2025
Atlassian’s Jira Service Management (JSM) is one of the biggest players in the ISTM space. With extensive customization and configuration on offer, Atlassian have managed to corner a huge portion of the market for IT service management software. However, JSM isn’t necessarily the right choice for every IT department. Rather, there are a few key areas where it shines. For instance, it’s highly integrated with the wider Atlassian ecosystem. Naturally, if you already have their project management, release management, or documentation tools embedded, this can be a real boon.
Ronan McQuillan
Jan 23, 2025
In this post, I’m going to show you EXACTLY how to make a web app. In fact, this is the process I’ve used, revised and perfected over the last 5 years. I’ve used this exact process, or a version of it to build over 15 applications of all shapes and sizes. For me, this is 100% the best way to build web applications. Today, we’re covering: What is a web app?
Joe Johnston
Jan 23, 2025
Help desk software is one of the most critical parts of your ITSM tool stack. Enabling employees and other users to access service quickly and easily has an enormous impact on your wider operational efficiency. Today, we’re checking out some of the best options out there for open-source help desk software. This can be a particularly tricky market to navigate. Many businesses prioritize open-source solutions for their help desk for security reasons.
Ronan McQuillan
Jan 22, 2025