Think fast
Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
What is Hardware Asset Management? + 5 Essential Tools
Hardware asset management is one of the central pillars of a successful ITSM strategy. Put simply, we can’t deliver effective services to users without first furnishing them with the right devices, environments, and infrastructure to do their jobs. However, with the exception of very small organizations, this can present enormous challenges. This has an outsize impact on operational efficiency, security, risk, and, ultimately, the cost of delivering IT services to users.
Ronan McQuillan
Jun 13, 2024
Top 6 Enterprise Survey Software Tools
Gathering information from customers and colleagues is a daily challenge within large organizations. Having a secure, efficient way to collect structured data is vital to countless processes across ops, HR, customer success, product, and other verticals. Today, we’re diving deep into enterprise survey software. Specifically, we’re going to check out the key purchasing decisions for survey tools, as well as the top priorities for enterprise use cases. Then, we’ll move on to our top picks for enterprise survey solutions.
Ronan McQuillan
Jun 12, 2024
Top 5 Free Asset Management Software Tools
Asset management is one of the most common, mission-critical ITSM workflows. Efficiently handling requests for devices helps us to minimize internal admin costs. This ensures that our IT resources are deployed as effectively as possible. At the same time, we can improve experiences for service users with a centralized, accessible tool to submit and manage requests. Today, we’re checking out a range of open-source and free asset management software. We’ll be picking out tools from different corners of the market, from COTS applications, to highly customizable solutions.
Ronan McQuillan
Jun 11, 2024
How to Build a Trouble Ticketing System
Trouble ticketing systems are some of the most common internal tools around. In fact, they’re at the center of how we deliver exceptional user experiences to customers and colleagues alike. The more efficiently we can gather, categorize, and respond to information about issues, the faster we can provide resolutions to users. Today, we’re exploring how Budibase can supercharge your ticketing efforts. Specifically, we’re going to build a fully custom trouble ticketing system on top of an existing database - without writing a single line of code.
Ronan McQuillan
Jun 7, 2024
Service Request Management | In-Depth Guide
IT teams handle huge volumes of service requests every day. This is a key part of how we deliver internal services to colleagues and customers. How we handle interaction between IT and the wider organization has a huge impact, across security, service up-time, operational efficiency, resource utilization, and more. Today, we’re covering everything you need to know about service request management within ITIL. Specifically, we’ll start by checking out some basic definitions of service requests, and how these differ from other common ITSM workflows before moving on to the specific framework laid out for managing these in ITIL.
Ronan McQuillan
Jun 4, 2024
ITIL Application Management | In-Depth Guide
The IT Infrastructure Library (ITIL) is a popular framework for delivering effective IT services to customers and internal users. Application management is a core part of this, dealing with how we furnish users with the tools they need to carry out defined tasks within internal processes. Like any other aspect of ITSM, the goal is ultimately to deliver the best quality services to users while minimizing the burden placed on our internal IT resources.
Ronan McQuillan
May 30, 2024
Top 10 Retool Alternatives & Competitors in 2025
Retool is one of the biggest players in the low-code space. However, that doesn’t mean it’s viable for every business; it’s far from it. Today, we’re checking out some of the top Retool alternatives from across the market. And it’s a crowded market nowadays. However, there’s huge variation between different options - across their pricing, features, target personas, use cases, and more. Today, we’re covering the following: What is Retool? Why would you look for an alternative to Retool?
Ronan McQuillan
May 30, 2024
Top 5 Open-Source Data Governance Tools
As a modern business, your data is your most valuable asset. Data underpins all of our internal processes and informs critical decision-making. However, it can also be a massive risk factor, especially if we don’t know what information we’re storing and how it’s being used. This means that lifecycle management for our data assets is a top priority. This is where governance comes into play. Today, we’re examining the market for open-source data governance tools.
Ronan McQuillan
May 29, 2024