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AI for ITSM | 5 Use Cases and Examples

For IT teams, there’s a particular urgency about adopting AI solutions. Indeed, ITSM is one of the use cases where some of the most effective solutions for implementing AI have come to market. As you’d expect, it’s also one of the internal teams that stands to gain the most from intelligent, AI-driven processes. In particular, ITSM workflows are characterized by large volumes of repetitive tasks that often require contextual awareness and human reasoning.

Ronan McQuillan

Jul 16, 2025

5 AI Workflow Management Tools

AI workflow tools are becoming a more and more common feature of all sorts of internal processes. With new technologies and ever-greater pressure to maximize efficiency, these are fast becoming mission-critical. However, at the same time, this is becoming a highly crowded space. On the one hand, a number of vendors have brought solutions to market over the past few years, enabling us to implement AI within our workflows. On the other hand, AI-driven workflow automation is just one option among many for building efficiency within internal processes.

Ronan McQuillan

Jul 11, 2025

5 ITSM Automation Use Cases and Examples

IT teams are under greater pressure than ever before. With tightening budgets and exploding demand for services, almost all teams are considering strategies to build efficiency into their internal processes. As a result, the need for effective ITSM automation has never been greater. However, this is a broad, highly varied topic. That is ITSM workflows present a range of different challenges, many of which are suitable to distinct automation approaches.

Ronan McQuillan

Jul 3, 2025

6 Microsoft Forms Alternatives for 2025

Part of the wider Microsoft 365 ecosystem, Microsoft Forms is one of the most ubiquitous and widely used tools for creating UIs to collect data. The goal is to provide non-technical users with a streamlined experience for building forms, polls, quizzes, and other data collection tools. However, there are a huge number of form builder tools on the market, with individual vendors targeting distinct segments in terms of their ideal users and use cases.

Ronan McQuillan

Jul 1, 2025

AI vs Automation for Managing Workflows

Today, there’s greater pressure than ever for organizations to achieve maximum efficiency across all sorts of workflows and processes. However, the landscape for how this can be achieved has shifted in recent years. Specifically, more and more teams are turning to AI-powered solutions where once they might have relied solely on traditional workflow automations. But does this mean that every automation use case should be replaced with an AI solution?

Ronan McQuillan

Jul 1, 2025

6 AI Agent Frameworks

AI agents are becoming more and more common across businesses of all kinds. While the benefits of agentic AI are massive and well documented, their emergence nonetheless presents important challenges for developers. In large part, this comes down to the fact that agents are highly complex systems. To alleviate this, a range of tools are available to speed up and simplify the process of AI agent development. These vary in both scope and approach, aiming to empower a range of different user personas to create agentic systems.

Ronan McQuillan

Jun 30, 2025

AI-Powered Forms | 5 Use Cases and Examples

AI forms are becoming a more and more prominent part of daily life. By offering more efficient, reliable data collection, they have great potential to transform and enhance a wide range of workflows and processes. However, this is also a broad category of tools, covering a range of use cases and different AI-powered techniques and functions. Today, we’re covering everything you need to know in order to roll out effective AI forms.

Ronan McQuillan

Jun 26, 2025

Retrieval Augmented Generation (RAG) vs Fine-Tuning

Retrieval augmented generation (RAG) and fine-tuning are two of the key techniques that we can use to improve the output of AI-powered tools within a specific domain. However, they are far from interchangeable. Indeed, each one is a distinct technique, with its own use cases, benefits, challenges, and requirements. Today, we’re exploring what each one is, where they differ, and how we can leverage them within our own development projects.

Ronan McQuillan

Jun 25, 2025