Think fast
Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
Top 5 Free Asset Management Software Tools
Asset management is one of the most common, mission-critical ITSM workflows. Efficiently handling requests for devices helps us to minimize internal admin costs as well as ensuring that our IT resources are deployed as effectively as possible. At the same time, we can improve experiences for service users by providing a centralized, accessible tool for submitting and managing requests. Today, we’re checking out a range of options for open-source and free asset management software.
Ronan McQuillan
Jun 11, 2024
How to Build a Trouble Ticketing System
Trouble ticketing systems are some of the most common internal tools around. In fact, they’re at the center of how we deliver exceptional user experiences to customers and colleagues alike. The more efficiently we can gather, categorize, and respond to information about issues, the faster we can provide resolutions to users. Today, we’re exploring how Budibase can supercharge your ticketing efforts. Specifically, we’re going to build a fully custom trouble ticketing system on top of an existing database - without writing a single line of code.
Ronan McQuillan
Jun 7, 2024
What is Service Request Management?
IT teams handle huge volumes of service requests every day. This is a key part of how we deliver internal services to colleagues and customers. How we handle interaction between IT and the wider organization has a huge impact, across security, service up-time, operational efficiency, resource utilization, and more. Today, we’re covering everything you need to know about service request management within ITIL. Specifically, we’ll start by checking out some basic definitions of service requests, and how these differ from other common ITSM workflows before moving on to the specific framework laid out for managing these in ITIL.
Ronan McQuillan
Jun 4, 2024
ITIL Application Management | In-Depth Guide
The IT Infrastructure Library (ITIL) is a popular framework for delivering effective IT services to customers and internal users. Application management is a core part of this, dealing with how we furnish users with the tools they need to carry out defined tasks within internal processes. Like any other aspect of ITSM, the goal is ultimately to deliver the best quality services to users while minimizing the burden placed on our internal IT resources.
Ronan McQuillan
May 30, 2024
Top 5 Open-Source Data Governance Tools
As a modern business, your data is your most valuable asset. Data underpins all of our internal processes and informs critical decision-making. However, it can also be a massive risk factor, especially if we don’t know what information we’re storing and how it’s being used. This means that lifecycle management for our data assets is a top priority. This is where governance comes into play. Today, we’re examining the market for open-source data governance tools.
Ronan McQuillan
May 29, 2024
Top 5 Open-Source Digital Asset Management Tools
Digital asset management tools are critical to teams that need to store, share, and collaborate on large volumes of media, like images, videos, and other files. However, choosing the right platform can be difficult. For example, requirements can vary greatly from one team to the next, depending on the scale of our processes, our user volumes, security needs, and specific workflows. Today, we’re exploring the market for open-source digital asset management tools.
Ronan McQuillan
May 24, 2024
Digital Signing, Simplified – The Signature Component Built for Forms
Over the past few months, the Budibase team has been hard at work enhancing the form-building experience. Today, we’re happy to announce the new signature component, opening up a range of powerful new workflows with Forms. Whether you’re looking to streamline contract signings, onboard new employees efficiently, or secure internal approvals, the signature component is here to support your digital workflows. Building a delivery workflow Let’s dive into a workflow that uses the new signature component.
Jamie Birss
May 22, 2024
Top 5 Open-Source Help Desk Software Tools
Help desk software is one of the most critical parts of your ITSM tool stack. Enabling employees and other users to access service quickly and easily has an enormous impact on your wider operational efficiency. Today, we’re checking out some of the best options out there for open-source help desk software. This can be a particularly tricky market to navigate. Many businesses prioritize open-source solutions for their help desk for security reasons.
Ronan McQuillan
May 22, 2024