Think fast

What is Conversational Ticketing? + Tool Stacks & Use Cases

AI chat is fast becoming a core part of how teams in every industry manage all kinds of user-facing workflows. Conversational ticketing is probably the best example of this. Ticketing workflows, where end-users submit issues, problems, or other requests and queries in a structured format, to be triaged and resolved by support agents, create huge workloads for a range of internal teams. This is most obvious in teams like IT, HR, or customer support, which dedicate huge resources to fielding incoming tickets.

Ronan McQuillan

Oct 30, 2025

6 AI Workflow Automation Tools for 2025

AI workflow tools are fast becoming a core part of how teams in all industries handle day-to-day workloads. An unprecedented combination of technological change and pressure on budgets has created a massive level of pressure to adopt AI tools across all sorts of processes. However, one challenge here is that a huge number of vendors have brought tools to market, aimed at solving this exact problem. Moreover, these often target distinct segments, both in terms of their use cases and ideal users.

Ronan McQuillan

Oct 29, 2025

What is an Internal Chatbot? + Architecture, Design & Top Tools

Internal chatbots are probably the top priority solution in large organizations right now. With the rise of generative AI, internal chat tools are increasingly becoming a core part of day-to-day workflows in modern enterprises. At their core, these provide internal colleagues with a centralized, intuitive experience for accessing internal information and services. This is completely transformational for a range of departments, most notably HR and IT. At the same time, many teams are struggling to implement conversational systems that actually deliver value.

Ronan McQuillan

Oct 28, 2025

Top 6 Open-Source AI Chat Platforms for 2025

The rise of AI chat is a fundamental transformation in the way that we interact with software systems. The ability for software tools to interpret and respond to natural language inputs introduces a huge range of possibilities, including advanced information search and retrieval, agentic workflows, intelligent automations, and much more. However, to date, many businesses have struggled to take advantage of this within their internal tooling. In large part, this is because many major AI vendors only offer their products as cloud solutions.

Ronan McQuillan

Oct 23, 2025

5 Open-Source ChatGPT Alternatives for 2025

Since its launch in 2022, ChatGPT has transformed huge aspects of our daily lives, including in the context of business processes. However, at a practical level, many organizations still struggle to implement AI tools in a way that drives real value. Part of the issue here is that, while hugely powerful, ChatGPT isn’t always the exact right fit for the needs of large, security-conscious organizations. Today, we’re exploring one important element of this by checking out the market for open-source ChatGPT alternatives.

Ronan McQuillan

Oct 22, 2025

What is an IT Helpdesk Chatbot? + Design, Architecture, and Implementation

IT helpdesk chatbots are possibly the most widespread real-world use case for agentic AI. On the one hand, IT teams face ever-growing demand for services. On the other, the majority of service interactions are highly repetitive tasks, often requiring fairly basic actions to resolve. This means that IT support workflows are uniquely well-positioned to benefit from intelligent self-service automation tools. Today, we’re diving deep into how we can achieve exactly this, including when and where chatbots are used, the benefits they offer, the specific technical considerations we’ll need to keep in mind, and the practical implementation challenges we might face.

Ronan McQuillan

Oct 21, 2025

What are AI Chat UIs? + Design, Architecture, and Implementation

Chat UIs are fast becoming a critical part of how we interact with all kinds of software systems. In the age of AI, natural language interactions are increasingly replacing more structured, static UIs in a huge range of apps and workflows. We can’t overstate what a fundamental change this is to how users interact with software tools. Today, we’re diving deep into everything you need to know about serving chat interfaces to your users.

Ronan McQuillan

Oct 16, 2025

Employee Offboarding Processes | Ultimate Guide

It’s a fact of life that colleagues don’t stick around forever. However, when people leave our team, it can create huge admin workloads across IT, HR, finance, legal, and the leaver’s own department. If we don’t get this right, we risk several issues relating to workloads, operational continuity, payroll, information security, internal communications, compliance, and more. In the first part of this in-depth guide to employee onboarding processes, we’re outlining everything you need to know about developing robust systems to manage colleagues leaving your organization.

Ronan McQuillan

Oct 13, 2025