Think fast

5 Ivanti Alternatives & Competitors for 2025

For almost a decade, Ivanti has been one of the key players in the ITSM software market. Offering extensive capabilities for a range of service management, ITAM, endpoint management, security, and other tasks, it’s a great fit for enterprise teams with complex IT environments. However, this is a crowded and increasingly fast-moving space. Indeed, there are multiple vendors offering service management platforms targeted at more granular use cases, target personas, and market segments.

Ronan McQuillan

Mar 26, 2025

Jira Service Management vs Zendesk

Jira and Zendesk are two of the biggest players in the world of support and service management software. Each offers a modern, primarily cloud-based platform for handling a range of service request workflows. Despite having a lot of common functionality, they also occupy very different corners of the market. Today, we’re diving deep into what makes each platform tick, their relative strengths and weaknesses, and which use cases they’re best suited to.

Ronan McQuillan

Mar 25, 2025

Illuminating the Shadows: How to Manage and Mitigate Shadow IT

Shadow IT isn’t a new phenomenon. It’s been in organizations for years, surfacing whenever employees can’t find (or don’t trust) official channels to get the tools they need. And as digital transformation accelerates, those unofficial pathways multiply. According to Qualys’ State of Cloud and SaaS Security Report , 28% of organizations experienced a cloud or SaaS-related breach in the last year, with over a third of those hit multiple times within 12 months.

Jamie Birss

Mar 24, 2025

5 FreshService Alternatives & Competitors for 2025

FreshService is one of the biggest names in the world of enterprise ITSM software. It’s well-regarded for offering a comprehensive, modern, cloud-based solution for handling service management processes. But this is a crowded space. In fact, there are a number of vendors targeting specific corners of the market for service management platforms. Which of these is right for you can depend on a range of factors, including your budget, user volumes, technical requirements, and the complexity of your service portfolio.

Ronan McQuillan

Mar 20, 2025

Top 6 Open-Source IT Ticketing Systems

Ticketing is absolutely fundamental to how IT teams interact with their service users across the organization. But, they come in a variety of forms, with many vastly different platforms on the market. At one end of the spectrum, we have very basic tools that allow users to submit simple requests. At the other, we have highly customizable solutions with more advanced capabilities for integrating with our wider ITSM stack. Today, we’re looking at one cluster of options by checking out the top open-source IT ticketing systems.

Ronan McQuillan

Mar 19, 2025

How to Build a Policy Management System in 5 Steps

Handling compliance tasks requires us to have a clear record of which policies are in place and how they change over time. For this, we need a robust system that enables colleagues to interact with our policy data in a structured way. The trouble is the specific internal workflows involved in this are rarely the same from one organization to the next. Today, we’re exploring one way of addressing this problem, by building a custom policy management system in Budibase.

Ronan McQuillan

Mar 14, 2025

ServiceNow vs BMC Helix: In-Depth Guide

In the world of ITSM, ServiceNow and BMC Helix (formerly Remedy) are undoubtedly two of the most dominant players. With comprehensive service management workflows, automation tools, and AI capabilities, they’re two highly advanced, enterprise-grade ITSM platforms. However, they’re also optimized for slightly different segments of the market. As such, it’s crucial to have a thorough understanding of each platform’s relative strengths and weaknesses in order to make an informed decision about which is right for your specific needs.

Ronan McQuillan

Mar 12, 2025

6 ManageEngine Alternatives & Competitors for 2025

Part of the Zoho suite, ManageEngine is a widely used platform for handling a range of ITSM, ITOps, and related processes. This centers around a feature-rich, modern service management tool called ServiceDesk Plus. However, this is a crowded space, with several prominent vendors cornering different corners of the market. Today, we’re taking a deep dive into the top ManageEngine alternatives and competitors. Along the way, we’ll see some of the most important decision points across the marketing, including functionality, pricing, and non-functional requirements.

Ronan McQuillan

Mar 10, 2025