Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
IT teams handle huge volumes of service requests every day. This is a key part of how we deliver internal services to colleagues and customers. How we handle interaction between IT and the wider organization has a huge impact, across security, service up-time, operational efficiency, resource utilization, and more. Today, we’re covering everything you need to know about service request management within ITIL. Specifically, we’ll start by checking out some basic definitions of service requests, and how these differ from other common ITSM workflows before moving on to the specific framework laid out for managing these in ITIL.
Ronan McQuillan
Jun 4, 2024
The IT Infrastructure Library (ITIL) is a popular framework for delivering effective IT services to customers and internal users. Application management is a core part of this, dealing with how we furnish users with the tools they need to carry out defined tasks within internal processes. Like any other aspect of ITSM, the goal is ultimately to deliver the best quality services to users while minimizing the burden placed on our internal IT resources.
Ronan McQuillan
May 30, 2024
As a modern business, your data is your most valuable asset. Data underpins all of our internal processes and informs critical decision-making. However, it can also be a massive risk factor, especially if we don’t know what information we’re storing and how it’s being used. This means that lifecycle management for our data assets is a top priority. This is where governance comes into play. Today, we’re examining the market for open-source data governance tools.
Ronan McQuillan
May 29, 2024
Knowing how to create a data model is the first step toward building a successful app. This is the foundation of how you’ll transform your business requirements into reality. In fact, all other elements of your app build on your data model. However, coming up with an effective data model presents a few key challenges. This is a complex process, involving end-users, technical teams, and other business stakeholders. Today, we’re going to look at exactly how you can create a successful data model.
Ronan McQuillan
May 22, 2024
Over the past few months, the Budibase team has been hard at work enhancing the form-building experience. Today, we’re happy to announce the new signature component, opening up a range of powerful new workflows with Forms. Whether you’re looking to streamline contract signings, onboard new employees efficiently, or secure internal approvals, the signature component is here to support your digital workflows. Building a delivery workflow Let’s dive into a workflow that uses the new signature component.
Jamie Birss
May 22, 2024
A Google Sheets GUI can help you turn your spreadsheets into real apps. There are many useful free online tools for businesses. And Google Sheets is certainly one of the best of them. It allows you to get all the power of spreadsheets, databases, and scripting all at once. But at the end of the day, it’s still a spreadsheet tool. So you are limited to the grid design and unfiltered data entry.
Ronan McQuillan
May 20, 2024
SQLite is the most widely deployed database in the world. However, it works slightly differently than other relational database engines, such as MySQL or Postgres. The key characteristic here is that SQLite databases are stored in a single file. This means that it’s a highly lightweight, portable solution that can be easily embedded into end-user applications. Today, we’re exploring how Budibase can be used to build a simple GUI for writing, testing, and saving SQLite queries.
Ronan McQuillan
May 17, 2024
MariaDB is one of the most popular open-source databases around. It was created by some of the original developers of MySQL as a truly FOSS RDBMS after its larger counterpart’s acquisition by Oracle in 2009. Today, it’s a scalable, secure, and performant way to handle large volumes of data with familiar SQL querying. Even better, just about any platform that supports MySQL will connect easily to your MariaDB database. This includes a huge range of off-the-shelf GUIs.
Ronan McQuillan
May 15, 2024