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8 Jira Service Management Alternatives for 2025

Atlassian’s Jira Service Management (JSM) is one of the biggest players in the ISTM space. With extensive customization and configuration on offer, Atlassian have managed to corner a huge portion of the market for IT service management software. However, JSM isn’t necessarily the right choice for every IT department. Rather, there are a few key areas where it shines. For instance, it’s highly integrated with the wider Atlassian ecosystem. Naturally, if you already have their project management, release management, or documentation tools embedded, this can be a real boon.

Ronan McQuillan

Jan 23, 2025

How to Build a Web App: Beginner's Guide (2025)

In this post, I’m going to show you EXACTLY how to make a web app. In fact, this is the process I’ve used, revised and perfected over the last 5 years. I’ve used this exact process, or a version of it to build over 15 applications of all shapes and sizes. For me, this is 100% the best way to build web applications. Today, we’re covering: What is a web app?

Joe Johnston

Jan 23, 2025

Top 5 Open-Source Help Desk Software Tools

Help desk software is one of the most critical parts of your ITSM tool stack. Enabling employees and other users to access service quickly and easily has an enormous impact on your wider operational efficiency. Today, we’re checking out some of the best options out there for open-source help desk software. This can be a particularly tricky market to navigate. Many businesses prioritize open-source solutions for their help desk for security reasons.

Ronan McQuillan

Jan 22, 2025

Top 6 Free Field Service Management Software Tools

Field service management can be a mission-critical process for a wide range of businesses, from large enterprises to small contractors. Therefore, the tools that we use to handle this are central to our bottom line. Today, we’re looking at a range of options for free field service management software. However, this is a slightly tricky question. As we’ll see, there are a few approaches to handling field services without incurring big licensing costs for a COTS solution.

Ronan McQuillan

Jan 21, 2025

Top 6 Open Source Form Builders in 2025 (Tried and Tested)

My name is Joe, and I have been building online forms for the last 10 years of my life. I have developed forms in several different ways; with html5 form builders, with Javascript form builders, to niche React form builders, and more. From my experience, I can conclude that the best open-source form builders make it quick and easy to create beautiful, functional, and accessible forms. Forms are a critical construct of the digital age.

Joe Johnston

Jan 19, 2025

What are API Headers?

API headers are central to how your request is received by the target server - and the response it produces. These can be used to provide extra context for our request, prove our permission to access resources, or for other important metadata. As such, knowing how to use request headers properly is a vital part of accessing external data via APIs. Today, we’re going to cover everything you need to know - from what API headers are, what they do, and how they work - to concrete real-world examples of how you can leverage them to build integrated solutions.

Ronan McQuillan

Jan 14, 2025

What is Hardware Asset Management? + 5 Essential Tools

Hardware asset management is one of the central pillars of a successful ITSM strategy. Put simply, we can’t deliver effective services to users without first furnishing them with the right devices, environments, and infrastructure to do their jobs. However, with the exception of very small organizations, this can present enormous challenges. This has an outsize impact on operational efficiency, security, risk, and, ultimately, the cost of delivering IT services to users.

Ronan McQuillan

Jan 13, 2025

8 Filemaker Alternatives & Competitors for 2025

Claris FileMaker Pro is one of the oldest names in the low-code space. Claris is a subsidiary of Apple, so FileMaker was long thought of as essentially being a Microsoft Access alternative for Mac users. Today, the picture is quite a bit different. This is an important piece of context because it means that FileMaker started life as an integrated relational database engine and GUI. This remains a key part of its core offering, but it’s also evolved to include functionality around building custom interfaces and automations, as well as extensive capabilities for leveraging AI within app projects.

Ronan McQuillan

Jan 10, 2025