Think fast

Top 5 Open-Source Help Desk Software Tools

Help desk software is one of the most critical parts of your ITSM tool stack. Enabling employees and other users to access service quickly and easily has an enormous impact on your wider operational efficiency. Today, we’re checking out some of the best options out there for open-source help desk software. This can be a particularly tricky market to navigate. Many businesses prioritize open-source solutions for their help desk for security reasons.

Ronan McQuillan

Jan 22, 2025

Top 6 Free Field Service Management Software Tools

Field service management can be a mission-critical process for a wide range of businesses, from large enterprises to small contractors. Therefore, the tools that we use to handle this are central to our bottom line. Today, we’re looking at a range of options for free field service management software. However, this is a slightly tricky question. As we’ll see, there are a few approaches to handling field services without incurring big licensing costs for a COTS solution.

Ronan McQuillan

Jan 21, 2025

Top 6 Open Source Form Builders in 2025 (Tried and Tested)

My name is Joe, and I have been building online forms for the last 10 years of my life. I have developed forms in several different ways; with html5 form builders, with Javascript form builders, to niche React form builders, and more. From my experience, I can conclude that the best open-source form builders make it quick and easy to create beautiful, functional, and accessible forms. Forms are a critical construct of the digital age.

Joe Johnston

Jan 19, 2025

What are API Headers?

API headers are central to how your request is received by the target server - and the response it produces. These can be used to provide extra context for our request, prove our permission to access resources, or for other important metadata. As such, knowing how to use request headers properly is a vital part of accessing external data via APIs. Today, we’re going to cover everything you need to know - from what API headers are, what they do, and how they work - to concrete real-world examples of how you can leverage them to build integrated solutions.

Ronan McQuillan

Jan 14, 2025

What is Hardware Asset Management? + 5 Essential Tools

Hardware asset management is one of the central pillars of a successful ITSM strategy. Put simply, we can’t deliver effective services to users without first furnishing them with the right devices, environments, and infrastructure to do their jobs. However, with the exception of very small organizations, this can present enormous challenges. This has an outsize impact on operational efficiency, security, risk, and, ultimately, the cost of delivering IT services to users.

Ronan McQuillan

Jan 13, 2025

8 Filemaker Alternatives & Competitors for 2025

Claris FileMaker Pro is one of the oldest names in the low-code space. Claris is a subsidiary of Apple, so FileMaker was long thought of as essentially being a Microsoft Access alternative for Mac users. Today, the picture is quite a bit different. This is an important piece of context because it means that FileMaker started life as an integrated relational database engine and GUI. This remains a key part of its core offering, but it’s also evolved to include functionality around building custom interfaces and automations, as well as extensive capabilities for leveraging AI within app projects.

Ronan McQuillan

Jan 10, 2025

10 Open-Source Low-Code Platforms (Tried and Tested)

Low-code and no-code are the latest phenomena to take over our strategy meetings and development chats. These solutions are not new, but the emergence of new technologies and a shift in how we work has accelerated their need within the workplace. The statistics below provide an overview of the scale of the low code market: Forrester states that as much as, 75% of application development uses low-code platforms. Gartner places worldwide low-code market growth at 23% in 2021 According to the market research study published by P&S Intelligence, the global low code market will witness a 31.

Joe Johnston

Jan 5, 2025

Beginners Guide to Web Application Development (2025)

It was the year 2010, I had an idea for a web application which would allow my family and I to share images, organise shopping, populate a shared calendar, and store bills. My family was terribly disorganised. We needed this! This idea was going to make me 💰💰💰. There was a small complication with my vision - I didn’t know how to build a web application. But thankfully, I could build a static site with HTML and CSS so it couldn’t be that hard, right?

Joe Johnston

Jan 1, 2025