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ITOM vs ITSM

ITOM and ITSM are both fundamental to the way we provide technical resources, assets, and services to colleagues across all departments. But, there are important differences between the two that can come into conflict if we’re not aware of them. Confusingly, there’s also a lot of overlap. Today, we’re going to cover everything you need to know. Specifically, we’ll check out what each one is, what it achieves, the challenges you’ll encounter, how they differ, and how you can align them with one another.

Ronan McQuillan

Jul 21, 2023

What are API Headers?

API headers are central to how your request is received by the target server - and the response it produces. These can be used to provide extra context for our request, prove our permission to access resources, or for other important metadata. As such, knowing how to use request headers properly is a vital part of accessing external data via APIs. Today, we’re going to cover everything you need to know - from what API headers are, what they do, and how they work - to concrete real-world examples of how you can leverage them to build integrated solutions.

Ronan McQuillan

Jul 14, 2023

ITOps vs DevOps | What's the Difference?

Comparing ITOps vs DevOps is a tricky one. On the one hand, they’re clearly two distinct fields, with their own goals, priorities, responsibilities, and daily workflows. On the other, there’s a huge degree of overlap - with both ultimately aiming to use technology to make your business more efficient, secure, and agile. Oftentimes, they might even involve the same people. Today, we’re un-muddying the waters. Specifically, we’re going to guide you through everything you need to know about what ITOps and DevOps mean, what they achieve, who is responsible, and how you can use both to create sleek, performant solutions for your team.

Ronan McQuillan

Jul 7, 2023

IT Operations Analytics | In-Depth Guide

IT operations analytics is a central part of how we make sense of complex, busy internal IT processes. Honestly, the role of the IT team has never been as varied or mission-critical as it is today. With rapidly changing technology, growing demand for digital solutions, emerging threats and risks, and ever-increasing budgetary pressures, it’s absolutely vital that we know exactly what’s going on across our entire organization’s IT. This means first gaining insight into how our IT processes work in practice and secondly assessing how these perform in terms of contributing to our wider operational efficiency and effectiveness.

Ronan McQuillan

Jun 23, 2023

Digital Transformation UX | In-Depth Guide

Far too often, user experiences are an afterthought when businesses digitalize processes. It’s easy to fall into the trap of focusing too much on shiny new tools and forgetting about human users. Today we’re exploring why your digital transformation UX is vital to creating streamlined, effective internal processes that actually drive real-world value. See, it’s not inevitable that your digital transformation projects will bring results. Even the most technically sophisticated solution in the world isn’t going to do you much good if it’s not built to provide value to actual customers and colleagues.

Ronan McQuillan

Jun 16, 2023

How to Implement Agile in Operations

Understanding how to implement Agile in operations teams is one of the most valuable skills for any modern organization. Once upon a time, Agile was more or less exclusively a software development methodology. Nowadays, it’s quickly becoming the norm across all kinds of teams and departments. In particular, IT and operations teams are increasingly turning to Agile to take advantage of quicker turnaround times, lower overheads, and enhanced ability to meet real-world business challenges - among plenty of other benefits.

Ronan McQuillan

Jun 12, 2023

IT Operations (IT Ops) | In-Depth Guide

The IT operations team are the unsung heroes of just about every medium to large organization. Indeed, the reality is that - without effective IT ops - it’s unlikely that your wider team will ever reach its potential. Actually, the chances are that you’ll quickly find yourself struggling to keep up with your competitors. Today, we’re delving into everything you need to know at a practical level. We’ll cover all of the important theory around what IT operations involves, what it achieves, who is responsible, and how it’s managed.

Ronan McQuillan

Jun 12, 2023

What is Agile Digital Transformation?

Agile digital transformation is a key part of the way modern businesses achieve optimal efficiency, productivity, and cost-effectiveness within internal processes. Indeed, applying the Agile methodology to transformation is kind of an obvious fit. As we’ll see today, Agile is a versatile, effective way to reach our transformation goals - and ensure that we actually provide business value in doing so. This last point is critical. The reality is that a huge proportion of transformation projects miss deadlines, go over budget, or simply fail to achieve what they set out to do.

Ronan McQuillan

Jun 2, 2023