Think fast

Top 6 Enterprise Survey Software Tools

Gathering information from customers and colleagues is a daily challenge within large organizations. Having a secure, efficient way to collect structured data is vital to countless processes across ops, HR, customer success, product, and other verticals. Today, we’re diving deep into enterprise survey software. Specifically, we’re going to check out the key purchasing decisions for survey tools, as well as the top priorities for enterprise use cases. Then, we’ll move on to our top picks for enterprise survey solutions.

Ronan McQuillan

Jun 12, 2024

Service Request Management | In-Depth Guide

IT teams handle huge volumes of service requests every day. This is a key part of how we deliver internal services to colleagues and customers. How we handle interaction between IT and the wider organization has a huge impact, across security, service up-time, operational efficiency, resource utilization, and more. Today, we’re covering everything you need to know about service request management within ITIL. Specifically, we’ll start by checking out some basic definitions of service requests, and how these differ from other common ITSM workflows before moving on to the specific framework laid out for managing these in ITIL.

Ronan McQuillan

Jun 4, 2024

ITIL Application Management | In-Depth Guide

The IT Infrastructure Library (ITIL) is a popular framework for delivering effective IT services to customers and internal users. Application management is a core part of this, dealing with how we furnish users with the tools they need to carry out defined tasks within internal processes. Like any other aspect of ITSM, the goal is ultimately to deliver the best quality services to users while minimizing the burden placed on our internal IT resources.

Ronan McQuillan

May 30, 2024

Top 5 Open-Source Data Governance Tools

As a modern business, your data is your most valuable asset. Data underpins all of our internal processes and informs critical decision-making. However, it can also be a massive risk factor, especially if we don’t know what information we’re storing and how it’s being used. This means that lifecycle management for our data assets is a top priority. This is where governance comes into play. Today, we’re examining the market for open-source data governance tools.

Ronan McQuillan

May 29, 2024

Throwaway Prototyping | In-Depth Guide

Throwaway prototyping is an alternative way of thinking about building applications. Prototypes play several vital roles in the development process. For instance, providing proof of concept, fleshing out NFRs, experimenting with ideas, or simply gathering feedback. There’s an innate tension here though. On the one hand, prototyping obviously drains resources. Namely, development hours and the labor costs that come along with them. On the flip side, this expenditure can be hugely beneficial, or even completely central to a project.

Ronan McQuillan

Mar 19, 2024

What are the Components of an API?

Knowing the components of an API is obviously important for setting them up to do what you want. Otherwise, how can you ever expect to use them correctly? Today, we’re covering everything you need to know. We’re going to take each of the constituent parts of an API in turn and explain exactly what they are, what they do, and how you can use them. Along the way, we’ll think about real-world examples of why each one is important, and the specific scenarios where they’re useful.

Ronan McQuillan

Mar 14, 2024

Top 7 Rapid Application Development Tools for 2025

Choosing the right rapid application development tools for your team is a tricky prospect. Most software procurement decisions come down to finding the most cost-effective way to perform a specific task. RAD is a little bit different. It’s not so much concerned with what you do, as how you do it. So, yes, RAD tools enable your development team to build software solutions, but more importantly, they allow them to do it quickly.

Ronan McQuillan

Feb 19, 2024

What is PoC Software?

Building PoC for software development projects is an effective way to validate our ideas without going to the effort and expense of building the real thing. Not only does this enable us to prove that our approach to the problem at hand is viable - it also gives us a valuable opportunity to gather real-world input from potential users, developers, target audiences, and other business stakeholders. But, achieving this can be more challenging than you might think.

Ronan McQuillan

Sep 29, 2023