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Enterprise Incident Management | In-Depth Guide

Enterprise incident management is, without doubt, one of the most important responsibilities of IT teams in large organizations. This is because IT incidents can potentially have an enormous impact on the wider business. In fact, in extreme situations, it could easily be lights out. Even if it’s not this dramatic, we still risk data loss, service interruptions, and, ultimately, lost revenue. Today, we’re going deep into managing IT incidents in an enterprise context.

Ronan McQuillan

Jun 20, 2024

Enterprise Inventory Management | In-Depth Guide & Key Tools

Enterprise inventory management is the foundation of a huge range of processes across finance, logistics, operations, ITSM, planning, and many more. The core challenge here is achieving a centralized, accessible view of assets, products, raw materials, tooling, and other inventory across our entire organization. Today, we’re covering everything you need to know. We’ll start by checking out the basics of enterprise inventory management and what it achieves. Then, we’ll move on to some of the specific technical challenges that enterprises face when tracking and handling inventories.

Ronan McQuillan

Jun 17, 2024

What is Hardware Asset Management? + 5 Essential Tools

Hardware asset management is one of the central pillars of a successful ITSM strategy. Put simply, we can’t deliver effective services to users without first furnishing them with the right devices, environments, and infrastructure to do their jobs. However, with the exception of very small organizations, this can present enormous challenges. This has an outsize impact on operational efficiency, security, risk, and, ultimately, the cost of delivering IT services to users.

Ronan McQuillan

Jun 13, 2024

Top 6 Enterprise Survey Software Tools

Gathering information from customers and colleagues is a daily challenge within large organizations. Having a secure, efficient way to collect structured data is vital to countless processes across ops, HR, customer success, product, and other verticals. Today, we’re diving deep into enterprise survey software. Specifically, we’re going to check out the key purchasing decisions for survey tools, as well as the top priorities for enterprise use cases. Then, we’ll move on to our top picks for enterprise survey solutions.

Ronan McQuillan

Jun 12, 2024

Top 5 Free Asset Management Software Tools

Asset management is one of the most common, mission-critical ITSM workflows. Efficiently handling requests for devices helps us to minimize internal admin costs as well as ensuring that our IT resources are deployed as effectively as possible. At the same time, we can improve experiences for service users by providing a centralized, accessible tool for submitting and managing requests. Today, we’re checking out a range of options for open-source and free asset management software.

Ronan McQuillan

Jun 11, 2024

What is Service Request Management?

IT teams handle huge volumes of service requests every day. This is a key part of how we deliver internal services to colleagues and customers. How we handle interaction between IT and the wider organization has a huge impact, across security, service up-time, operational efficiency, resource utilization, and more. Today, we’re covering everything you need to know about service request management within ITIL. Specifically, we’ll start by checking out some basic definitions of service requests, and how these differ from other common ITSM workflows before moving on to the specific framework laid out for managing these in ITIL.

Ronan McQuillan

Jun 4, 2024

ITIL Application Management | In-Depth Guide

The IT Infrastructure Library (ITIL) is a popular framework for delivering effective IT services to customers and internal users. Application management is a core part of this, dealing with how we furnish users with the tools they need to carry out defined tasks within internal processes. Like any other aspect of ITSM, the goal is ultimately to deliver the best quality services to users while minimizing the burden placed on our internal IT resources.

Ronan McQuillan

May 30, 2024

Top 5 Open-Source Data Governance Tools

As a modern business, your data is your most valuable asset. Data underpins all of our internal processes and informs critical decision-making. However, it can also be a massive risk factor, especially if we don’t know what information we’re storing and how it’s being used. This means that lifecycle management for our data assets is a top priority. This is where governance comes into play. Today, we’re examining the market for open-source data governance tools.

Ronan McQuillan

May 29, 2024

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