Think fast
Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
FreshService vs ServiceNow | In-Depth Comparison
ServiceNow and FreshService are two of the main players in the ITSM space. However - although their core functionality and use cases are similar, they target very different segments of the market. Because of this, they diverge quite significantly across pricing, user experiences, implementation processes, and NFRs, such as hosting, security, and configurability. Today, we’re diving deep into where each of these tools sits in the market, including who they’re for, what they cost, and what the offer.
Ronan McQuillan
Feb 13, 2025
6 Zendesk Alternatives & Competitors for 2025
The market for support, ticketing, and helpdesk tools is as crowded as it has ever been. However, it also presents a huge degree of internal variation, with different vendors targeting a range of granular use cases, organizations, and market segments. Zendesk is one of the best-known players in this space. It’s a popular choice as a modern, reliable, cloud-based support solution. However, it’s not necessarily the right fit for every team.
Ronan McQuillan
Feb 7, 2025
Jira Service Management vs ServiceNow
ServiceNow and Jira Service Management are the two dominant platforms in the ITSM software space, together holding well over half of the market. But, despite sharing a core use case, each platform is aimed at a distinct type of organization. To pick the right one for your specific needs, we’ll need to take account of a range of factors, including the scale of your service portfolio, your available resources, the size of your IT team, and any technical requirements you have.
Ronan McQuillan
Jan 29, 2025
8 Jira Service Management Alternatives for 2025
Atlassian’s Jira Service Management (JSM) is one of the biggest players in the ISTM space. With extensive customization and configuration on offer, Atlassian have managed to corner a huge portion of the market for IT service management software. However, JSM isn’t necessarily the right choice for every IT department. Rather, there are a few key areas where it shines. For instance, it’s highly integrated with the wider Atlassian ecosystem. Naturally, if you already have their project management, release management, or documentation tools embedded, this can be a real boon.
Ronan McQuillan
Jan 23, 2025
8 Filemaker Alternatives & Competitors for 2025
Claris FileMaker Pro is one of the oldest names in the low-code space. Claris is a subsidiary of Apple, so FileMaker was long thought of as essentially being a Microsoft Access alternative for Mac users. Today, the picture is quite a bit different. This is an important piece of context because it means that FileMaker started life as an integrated relational database engine and GUI. This remains a key part of its core offering, but it’s also evolved to include functionality around building custom interfaces and automations, as well as extensive capabilities for leveraging AI within app projects.
Ronan McQuillan
Jan 10, 2025
Appsmith vs Budibase: In-Depth Comparison
Appsmith and Budibase are two of the biggest names in the low-code space, each offering visual development tools to expedite internal tool projects. However, while our platforms are often mentioned in the same breath, they aren’t exactly direct competitors. Instead, each targets distinct segments of the market in terms of ideal use cases, user personas, and key capabilities. Today, we’re diving deep into everything you need to know. You are, of course, on the Budibase website right now - and we’re obviously biased.
Ronan McQuillan
May 13, 2024
Appsmith vs Retool: In-Depth Guide
The market for low-code platforms has grown massively over the past decade, with new players coming to the fore. Retool and Appsmith are two of the most prominent brands in this space, offering developers a range of visual tools for shipping internal applications quickly. But, choosing the right platform for your specific needs can be a fraught process. Even direct competitors like Appsmith and Retool present stark differences in terms of their positioning, key use cases, target personas, and core functionality.
Ronan McQuillan
May 10, 2024
Superblocks vs Retool: In-Depth Comparison
Low-code development has exploded in popularity over the past decade, with more and more companies seeking out faster, more cost-effective ways to output custom applications. Today, we’re diving deep into two of the biggest names in this space to see how Retool and Superblocks stack up against one another. See, the low-code market is hugely varied. In particular, different vendors target distinct types of user personas, use cases, and organizations. This can make it tricky to determine which is the best choice for your specific requirements.
Ronan McQuillan
May 9, 2024