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Jira Service Management vs Zendesk

Jira and Zendesk are two of the biggest players in the world of support and service management software. Each offers a modern, primarily cloud-based platform for handling a range of service request workflows. Despite having a lot of common functionality, they also occupy very different corners of the market. Today, we’re diving deep into what makes each platform tick, their relative strengths and weaknesses, and which use cases they’re best suited to.

Ronan McQuillan

Mar 25, 2025

5 FreshService Alternatives & Competitors for 2025

FreshService is one of the biggest names in the world of enterprise ITSM software. It’s well-regarded for offering a comprehensive, modern, cloud-based solution for handling service management processes. But this is a crowded space. In fact, there are a number of vendors targeting specific corners of the market for service management platforms. Which of these is right for you can depend on a range of factors, including your budget, user volumes, technical requirements, and the complexity of your service portfolio.

Ronan McQuillan

Mar 20, 2025

ServiceNow vs BMC Helix: In-Depth Guide

In the world of ITSM, ServiceNow and BMC Helix (formerly Remedy) are undoubtedly two of the most dominant players. With comprehensive service management workflows, automation tools, and AI capabilities, they’re two highly advanced, enterprise-grade ITSM platforms. However, they’re also optimized for slightly different segments of the market. As such, it’s crucial to have a thorough understanding of each platform’s relative strengths and weaknesses in order to make an informed decision about which is right for your specific needs.

Ronan McQuillan

Mar 12, 2025

6 ManageEngine Alternatives & Competitors for 2025

Part of the Zoho suite, ManageEngine is a widely used platform for handling a range of ITSM, ITOps, and related processes. This centers around a feature-rich, modern service management tool called ServiceDesk Plus. However, this is a crowded space, with several prominent vendors cornering different corners of the market. Today, we’re taking a deep dive into the top ManageEngine alternatives and competitors. Along the way, we’ll see some of the most important decision points across the marketing, including functionality, pricing, and non-functional requirements.

Ronan McQuillan

Mar 10, 2025

10 PowerApps Alternatives & Competitors in 2025

Microsoft PowerApps was one of the first modern low-code platforms when it launched in 2015. The goal was to provide large businesses with a new, faster way to output custom applications. Today, it’s used by developers and other IT professionals alike to simplify the process of building custom software. Thousands of companies in all kinds of industries choose PowerApps for internal development projects. However, that doesn’t mean that PowerApps is the right fit for every organization.

Ronan McQuillan

Mar 5, 2025

6 ServiceNow Alternatives & Competitors for 2025

ServiceNow is totally synonymous with IT service management. In fact, it’s hugely embedded in how countless IT teams deliver services to colleagues. However, despite its dominant market share, it’s not the only option out there. See, service management is a hugely varied field. Even the most basic processes can look completely different from one company to the next. This raises a couple of problems for COTS ITSM platforms. Vendors inevitably need to position their solutions towards one type of team or another - even at the level of individual features.

Ronan McQuillan

Feb 25, 2025

ServiceNow vs Zendesk: In-Depth Guide

Zendesk and ServiceNow are two of the biggest names in the service management space. Each platform offers a distinct slant on similar core functionality, including service desks, request management, ticketing, and related ITSM, ESM, or external-facing service workflows. Which is not to say that one platform is necessarily better than the other. Rather, each one is optimized for its own target organizations, teams, and use cases. In this guide, we’re diving deep into what each one offers, who it’s aimed at, where it’s a viable option, and what practical considerations we’ll need to make before rolling it out.

Ronan McQuillan

Feb 25, 2025

5 Open-Source Jira Alternatives for 2026

Jira is one of the most widely used platforms for IT teams on the market today. More specifically, it offers a highly advanced, ready-to-use solution for managing software projects. However, it’s not necessarily suitable for all teams. Like all COTS solutions, it has its own target use cases and ideal customers. Outside of these, some teams may find that it lacks the flexibility for more fringe use cases or isn’t a cost-effective option for simpler ones.

Ronan McQuillan

Feb 19, 2025