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AI Ticket Triage | Benefits, Tools & Implementation

Ticket triage is one of the most widely adopted use cases for AI-powered workflows. Huge numbers of teams have already adopted some form of AI processing on their incoming tickets for a range of internal and external support functions. However, there are a few distinct ways we can go about this, from AI tools within dedicated ticketing and support platforms to more customized solutions. Today, we’re diving deep into AI ticket triage, including what to look for in solutions, and how we can build AI-powered workflows for handling incoming tickets with Budibase.

Ronan McQuillan

Nov 12, 2025

What is AI Data Entry? + Building 5 Examples

Data entry is one of the areas where the impact of AI is most apparent. As a highly repetitive, time-consuming task, AI-powered automations have the potential to be completely transformative here. However, this is also quite a broad term. That is, there are a huge number of workflows and tasks that we could describe as requiring some element of data entry. At the same time, there are several key ways that we can leverage LLMs and other AI tools to enhance these workflows.

Ronan McQuillan

Nov 6, 2025

What is Conversational Ticketing? + Tool Stacks & Use Cases

AI chat is fast becoming a core part of how teams in every industry manage all kinds of user-facing workflows. Conversational ticketing is probably the best example of this. Ticketing workflows, where end-users submit issues, problems, or other requests and queries in a structured format, to be triaged and resolved by support agents, create huge workloads for a range of internal teams. This is most obvious in teams like IT, HR, or customer support, which dedicate huge resources to fielding incoming tickets.

Ronan McQuillan

Oct 30, 2025

6 AI Workflow Automation Tools for 2025

AI workflow tools are fast becoming a core part of how teams in all industries handle day-to-day workloads. An unprecedented combination of technological change and pressure on budgets has created a massive level of pressure to adopt AI tools across all sorts of processes. However, one challenge here is that a huge number of vendors have brought tools to market, aimed at solving this exact problem. Moreover, these often target distinct segments, both in terms of their use cases and ideal users.

Ronan McQuillan

Oct 29, 2025

What is an Internal Chatbot? + Architecture, Design & Top Tools

Internal chatbots are probably the top priority solution in large organizations right now. With the rise of generative AI, internal chat tools are increasingly becoming a core part of day-to-day workflows in modern enterprises. At their core, these provide internal colleagues with a centralized, intuitive experience for accessing internal information and services. This is completely transformational for a range of departments, most notably HR and IT. At the same time, many teams are struggling to implement conversational systems that actually deliver value.

Ronan McQuillan

Oct 28, 2025

Top 6 Open-Source AI Chat Platforms for 2025

The rise of AI chat is a fundamental transformation in the way that we interact with software systems. The ability for software tools to interpret and respond to natural language inputs introduces a huge range of possibilities, including advanced information search and retrieval, agentic workflows, intelligent automations, and much more. However, to date, many businesses have struggled to take advantage of this within their internal tooling. In large part, this is because many major AI vendors only offer their products as cloud solutions.

Ronan McQuillan

Oct 23, 2025

8 Open-Source AI Agent Platforms for 2026

There’s a huge amount of hype around AI agents. Every day, we hear new reasons why they’re going to transform just about all aspects of daily life. But, practical information about how to make this a reality is less forthcoming. The biggest question here is, how can we build agentic solutions of our own? Today, we’re exploring an important subset of this by checking out the market for open-source agent platforms.

Ronan McQuillan

Sep 23, 2025

10 Low/No-Code AI Agent Builders for 2026

AI agents are probably the hottest tech topic around today. In almost all industries, software vendors have rushed to add agentic workflow tools to their platforms over the past few years. At the same time, several stand-alone tools have come to market for creating AI agents. Today, we’re zooming in on an important segment of this space by checking out the top no-code AI agent builders, along with some low-code AI agent platforms that offer a bit more flexibility for advanced use cases.

Ronan McQuillan

Jul 25, 2025